Hundreds of temps, one payroll team. Most calls and emails were the same few questions: how much holiday is left, when is pay day, why is this payslip different.
A chat assistant on the agency's website, set up on their handbook, pay calendar and notice rules. Holiday requests and anything personal are emailed to payroll with the full conversation.
Tested by the agency's own staff first, then switched on for workers.
Your consultants time back, doing the things they should really be doing